Login
iscover
The 12-month “Catalogue of Services” is expected to provide an app and web-based system to help veterans and their families access vital services.
To continue reading the rest of this article, please log in.
Create free account to get unlimited news articles and more!
The RSL has confirmed that they have signed a memorandum of understanding with the Australian and veteran-owned technology company Servulink to pilot a one-year long “Catalogue of Services” initiative, designed to streamline the process for veterans and their families to receive vital support and services.
According to the RSL, the program will help meet the requirements laid out by Chief of Defence Angus Campbell, who addressed veteran mental health at the Royal Commission into Defence and Veteran Suicide.
The service is expected to provide timely information about the location and availability of services for veterans and their families.
“Servulink offers an online, agile, user-friendly solution that can be further developed and easily adjusted during the year-long pilot,” Greg Melick, president of the RSL, said.
“Ex-service organisations interested in participating in the initiative and wanting to register for the project can do so via https://www.servulink.com.au/registration-welcome-2021.”
According to the RSL, Servulink is supported by the Departments of Veterans’ Affairs and Defence and is supported by veterans’ groups across the country. Both organisations confirm that they are ready to “brief Defence chiefs” on the platform.
“The Australian veteran service and support environment is large, diverse and complex, comprising some 2,800 ex-service organisations, and approximately 4,000 registered charities nationwide. There is also a growing number of government and corporate entities focused on supporting and employing veterans,” Melick continued.
“Identifying the relevant local support and services for particular needs can be challenging, often resulting in service delivery failure, confusion, frustration, and negative mental health impacts – ironically among the very people that these services are designed to assist.
“Servulink is a unique Australian social enterprise, using technology that can transform the national veteran support landscape by connecting Australian veterans and their families to the services, support, and communities they need.
“It offers a digital solution specifically designed to help overcome the complexity many veterans face when seeking support, making it easier for them to identify and access vital service wherever they may be.”
Matt Brennan, veteran and co-founder of Servulink, explained that the platform would empower veterans to gain access to services.
“The pilot project will integrate RSL sub-branches nationally, alongside the hundreds of high-value Australian veteran-and-family supporting organisations already part of Servulink’s existing national digital service catalogue,” Brennan said.
“The Servulink platform combines services and support available across a range of holistic wellbeing, personal, professional, community network and family needs. Providers are geographically located, along with their key contact and navigation details.”
[Related: RAAF veteran appointed permanent CEO of RSL Queensland]
